Product owner, Risk (Group Transformation), Lloyds
Claire built the innovation journey setting up an innovation culture arm unleashing the collective genius via Hackatons, Inspirational Talks session (like TED Talks) and organising events such as Google@LBG. Alongside she set-up an Innovation Labs acting as consultancy across the group with cutting edge techniques of service design, lean start-up methodologies and quick test, learn, fail with customer at the centre. More recently, she focused on leading LBG efforts to identify best partners across the technology and fintech landscape to realise commercial or client benefits. She has a strong network across entrepreneurs, influencers and VCs. Claire is an active mentor for start-ups to support them on their engagement with corporates but also raising capital.
Claire’s team delivered innovative propositions to the bank from biometrics technologies, cheque imaging solutions, cash management for small entreprise/startups enabled via mobile and the recent disruptive car finance proposition mentioned in the FT. Her team also look at disruptive innovation such as block chain technology, identity, big data and future of financial services. One of the key achievement have been to enable this to happen at scale, which was recognised after 20 months by a large showcase in front of leaders of Lloyds Banking Group.
Claire also lead our digital centre of excellence who created our digital academy and identified the key roles and capabilities required for LBG in the digital era. She is a lecturer at MIT, UCL, Oxford and Imperial on Fintech.